For teams in financial services, healthcare, and the public sector, the shortlist comes down to how each tool handles recording. Aircover does not record by default and runs on live transcription. Outreach Kaia offers a one-sided recording option. Gong, Chorus by ZoomInfo, and Clari Copilot describe capture-based approaches, and Gong publishes retention and redaction controls. Start from your accounts' recording policies, then evaluate coaching and CRM capture on the tools that fit them.
The shortlist
Aircover is an AI-native revenue agent platform with specialist agents working before, during, and after every call: account research and call prep beforehand, live guidance and technical answers while the customer is talking, and notes, scorecards, and CRM sync to Salesforce, HubSpot, and ServiceNow afterward. It does not record by default; recording is available as an opt-in. It works across Zoom, Microsoft Teams, Google Meet, and Webex, and is SOC 2 Type II certified.
Gong describes itself as capturing "every customer interaction" and mapping it to business context, with coaching built on replicating winning techniques and forecasting that pinpoints paths to target. Its security page describes the ability to "configure how data is collected, accessed, and retained" along with "custom retention and redaction settings." It records audio and video, and its public pages do not describe real-time assistance during calls.
Chorus by ZoomInfo captures and analyzes calls, meetings, and emails, with transcription, coaching aimed at methodology adherence and ramp time, deal momentum tracking, and CRM sync. It connects automatically to Zoom and draws on ZoomInfo's contact and company data. It records audio and video, and its public pages do not describe real-time features.
Clari Copilot transcribes in real time and advertises live battlecards and instant insights during calls, with summaries, notes, and follow-up emails afterward and buyer signals sent into Clari forecasting. It records audio and video.
Outreach Kaia joins and records live meetings, delivers live battlecards and content cards, and generates summaries and follow-ups. It offers a one-sided recording option described as recording "only the seller side of the conversation and provide coaching, while supporting compliance needs," and it sits inside Outreach's engagement and forecasting platform.
The table compares the five on the questions a regulated buyer's evaluation usually turns on. Aircover cells describe current product behavior. Competitor capabilities verified against public product pages, September 2026.
| Capability | Aircover | Gong | Chorus | Clari Copilot | Outreach Kaia |
|---|---|---|---|---|---|
| Before the call | Research, call prep, and playbook agents | Not stated on public pages | Not stated on public pages | Not stated on public pages | Not stated on public pages |
| During the call | Live guidance, battlecards, technical answers | Not stated on public pages | Not stated on public pages | Real-time transcription, live battlecards | Live battlecards, live content cards |
| After the call | AI summaries, agent results, follow-ups, scorecards, CRM sync, next-gen conversation intelligence | Insights, coaching, forecasting | Transcripts, coaching, deal momentum, forecasting | Summaries, notes, follow-up emails, forecasting signals | Summaries, follow-ups, playlists, topic reports |
| Recording | Transcription only by default; recording is available as an opt-in | Must record audio and video | Must record audio and video | Must record audio and video | Must record audio and video; one-sided (seller only) option |
| Retention controls | Retention period agreed with your team; confirm during evaluation | Custom retention and redaction settings | Not stated on public pages | Not stated on public pages | Not stated on public pages |
| Coaching model | Live prompts plus post-call scorecards, no recording review required | Review of captured interactions | Review of captured calls | Live battlecards plus Gametapes | Live cards plus playlists of recordings |
| CRM automation | Bi-directional agentic sync to Salesforce, HubSpot, and ServiceNow | Bi-directional Salesforce sync | Contacts and communications to CRM | Captures contacts and next steps | Recordings, summaries, metadata to CRM |
| Best fit | Teams searching for a next-generation AI-powered revenue platform | Teams that can record and want forecasting depth | Teams that can record and use ZoomInfo data | Teams that can record and forecast in Clari | Teams on Outreach with seller-side recording policies |
Where another tool is the better choice
If your accounts allow recording and your revenue team already forecasts in Gong or Clari, the incumbent is usually the better choice. Gong fits teams that want reps working inside Gong rather than inside Salesforce, HubSpot, or Dynamics: it positions its conversation intelligence, sales engagement, and forecasting as a single place to work, and for a team that wants one screen for the rep and one screen for the manager, that consolidation is the point of the purchase. Its pages lead with pinpointing your number and the paths to target, and a revenue leader whose weekly pain is the forecast call should weigh that heavily. Gong's retention and redaction controls are published and specific, and a compliance team that has already approved them has done work you should not throw away.
Clari Copilot is the better choice for existing Clari customers whose accounts permit recording, since it records audio and video. Clari's main focus is its forecasting product, and Copilot exists to feed it: every call it captures becomes a signal inside the platform your CRO already trusts, with no integration to build and no second vendor to manage. For a Clari shop, that is where the value of a conversation tool lands.
Chorus is the better choice for teams whose sales motion depends on ZoomInfo's contact and company data, because the conversation record and the account record live in one system. Outreach Kaia is the better choice for existing Outreach customers whose policies permit seller-side recording. Outreach's main focus is its sales engagement product, and Kaia is built to serve that motion: the recording is the input, and the sequence, the task list, and the forecast are the outputs. A team whose reps live in Outreach all day gets summaries and playlists without adding a login. Outreach's public pages do not describe licensing Kaia separately from the engagement platform. If your account executives need conversation intelligence but do not run sequences, ask Outreach whether Kaia can be bought on its own, because the alternative is buying an SDR tool for AEs in order to get it.
Any of these is the better choice when your regulated accounts are a small fraction of the pipeline and you would rather manage them by exception than change tooling for the whole team. Turning a recorder off for a handful of accounts is a reasonable answer when the handful stays small.
Where Aircover is the better choice
Aircover is the better choice when recording is the blocker. Many financial services, healthcare, and public-sector buyers prohibit recorded sales calls as company policy, and plenty write that into vendor agreements. On those accounts a recording-based tool produces nothing, so the deals that are often the largest in the pipeline get no coaching and no CRM capture. Aircover does not record by default, so those calls get the same agents before, during, and after as every other call.
It is also the better choice when the problem is what happens on the call rather than what gets reviewed afterward. Reps selling into regulated industries face detailed questions about security, data handling, and integrations, and the virtual sales engineer answers from your own documentation while the buyer is still talking. New reps ramp against those questions faster when the answer arrives live rather than in a follow-up email.
Who should choose which
- A team whose accounts allow recording and whose forecast already runs in Gong or Clari should stay with the incumbent. Aircover is not the right purchase for this profile.
- A team where a meaningful share of pipeline sits in accounts that prohibit recorded sales calls should choose Aircover, so those deals get coaching and CRM capture.
- A team on Outreach with a seller-side recording policy should evaluate Kaia's one-sided option first and add Aircover if the accounts require no recording at all.
- A team whose reps face heavy technical and security questioning on calls should choose Aircover for the live answers and the pre-call briefing, regardless of recording policy.
Running both
Teams with mixed account policies often run a recording-based tool on the accounts that allow it and Aircover on the accounts that do not. The coaching data ends up in two places, which is a real cost, so plan to consolidate toward whichever tool covers more of the pipeline once you have compared the output.
Whichever way you go, agree the retention period for transcripts with your legal team and confirm the vendor can honor it before you sign. No-recording does not eliminate applicable notice, consent, privacy, or contractual requirements. Use your organization's approved notice and consent process for the jurisdictions and customers you serve.
To see how the agents handle a call where recording is off, before, during, and after, book a demo.
Gong, Chorus, ZoomInfo, Clari, Outreach, and Kaia are trademarks of their respective owners; names are used here for identification only.
Frequently asked questions
Which conversation intelligence tools work without recording calls?
Aircover does not record by default and runs on live transcription. Outreach Kaia offers a one-sided recording option; Gong, Chorus, and Clari Copilot describe capture-based approaches on their public pages.
Does not recording remove notice or consent obligations?
No. Follow your organization's approved notice and consent process for every jurisdiction and customer you serve, regardless of the tool.
Can Aircover record calls if we want it to?
Yes. Recording is available as an opt-in for teams that want it; the default is live transcription with no recording.
How long are transcripts kept?
Agree the retention period with your legal team and confirm the vendor can honor it during evaluation. Gong publishes custom retention and redaction settings; other vendors' public pages do not state retention terms.
Which CRMs does Aircover sync to?
Aircover syncs extracted fields, notes, and next steps to Salesforce, HubSpot, and ServiceNow.